Terms & Conditions

ABBELLIRE

General

 

Please read these Terms and Conditions carefully, by using this website/application you are agreeing to all of these Terms and Conditions. You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party as a result of your failure to do so.

Your statutory rights shall remain unaffected by these Terms and Conditions and, except in accordance with these Terms and Conditions all purchases are non-exchangeable, non-refundable and non-transferable.

We do not accept any responsibility for any amendments or changes we periodically make to the information contained in our website/application, and we reserve the right to alter these Terms and Conditions or the information in this website at any time.

 

Orders & Payments

 

We currently accept PayPal, Online Transfers and Telex Transfers. Proof of payment for online and telex transfers can be sent to our Sales department. Please make sure you mention your order number in the subject line.

Acceptance of Your Order

The display of any item on our website and/or application is not an offer to sell and ABBELLIRE shall be under no obligation to supply the products ordered through these channels. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and payment has been received.

If any item(s) that you order is out of stock, subject to a delay, damaged or the price is higher than that shown on your order, we will try to contact you at the email address or phone number you provided when the order was placed. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority in written form or through the same registered email. The remaining amount, if any, will be credited to your account within 14 working days. ABBELLIRE will not obligated to refund any amounts after that period.

Cancellation Policy

1      Orders cancelled within 2 hours of payment confirmation are eligible for a full refund. Cancellation will commence after contacting our online customer care through email or by telephone

2      Orders cannot be canceled after being shipped.

Orders & Payments FAQs

1. I have credit balance from my previous order, but how can I use it in my new order?

Credits are held for 14 working days. Please make sure you supply us with your full details, including bank details, IBAN, full name & number in order to reimburse you in a timely fashion. Credit will not be used for future purchases. ABBELLIRE will not be held responsible for any transfer/refund charges incurred by the client’s bank. See point 2 below.

2. Why the amount you received is less than what I paid in Bank?

If the bank you deal with has no business relationship with ours, then apart from the regular transaction fee, a third party bank may make additional charges, the transaction will take longer and the actual amount we receive will be less than what you have paid. Orders will not be processed until full amount is received. Once 7 working days have passed without receiving the remaining amount the order will be cancelled and what we actually received will be reimbursed. Reimbursements procedures follow the same terms as credit. See point 1 above.

3. Can I make changes to my order?

You can make changes to your order before payment is made or within 2 hours after initiating payment. This will have to be done through contacting online customer care. Changing it during processing time may delay your order preparation.

4. How do I check my order status?

You can check the status of your order(s) in your account details, or by sending an email or calling our Online Customer Care number during business hours. Once the order is out for delivery, a tracking number will be sent to you by e-mail.

5. How long do you need to prepare my order?

In most cases. it takes a maximum of one working day to prepare your order and send it after payment has been received and confirmed.

 

Delivery & Shipping

 

Saudi Arabia

Approximately 2 Day Delivery FREE OF CHARGE

Payments received/confirmed before 12pm GMT+3 (Sunday-Wednesday) will insure a 2 working days delivery service. This timeline is approximate, but we aim to deliver your shipment even quicker. Orders received anytime after 12pm GMT+3 on Thursday will be sent out the following Sunday (excluding official holidays in Saudi Arabia).

GCC and Rest of The World (RoW)**

Approximately 2-14 Days Delivery SR 350*

Payments received/confirmed before 12pm GMT+3 (Sunday-Wednesday) will insure a 2-14 working days delivery service. This timeline is approximate, but we aim to deliver your shipment even quicker. Orders received anytime after 12pm GMT+3 on Thursday will be sent out the following Sunday (excluding official holidays in Saudi Arabia).

*Although we are, always, looking for faster, more reliable and fee saving methods of shipping, we reserve the right to change the figures and conditions without further notice. We do not profit from shipping, and any additional savings will be passed on to you.

**We currently ship all orders DDU (Delivery Duty Unpaid). Customs duties and taxes shall be invoiced once the item has cleared customs, either prior to or after delivery dependent on your location and you will be invoiced via the courier service. Some countries may require you to hire a broker. You, the customer, are liable for all charges. ABBELLIRE is not responsible for delays caused by customs, change in regulations, natural disasters, political unrest, etc in the destination country.

Customers in GCC and RoW locations who return their orders for a refund to ABBELLIRE are responsible for retrieving the charges for customs duties and taxes they paid. ABBELLIRE is unable to refund the customs fees.

Delivery & Shipping  FAQs

1. What shipping methods do you use?

We partner with several courier companies, such as TNT, Aramex, Zajil, DHL and UPS. ABBELLIRE reserves the right to chose any of these companies for a particular order. Our aim is for you to receive your order as soon as possible and in its intended condition.

2. Are there any additional fees involved in international shipping?

In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

3. How can I track my package?

A tracking number will be sent out to you once the item(s) has been shipped.

4. Do you ship to P.O. Boxes?

We, currently, do not ship to P.O. Box address due to the delicate nature of our items.

5. My order has not arrived yet, what should I do?

If your order has not arrived by the estimated delivery date, please follow the following steps:

    A  Check the tracking number in your confirmation email to view up to date information.

    B  Check if you have an attempted delivery card/e-mail/phone call from one of our couriers. Your shipment may be awaiting collection, or you may need to arrange redelivery by calling the courier.

If you still can't find/track your shipment, contact us at online customer care cc@ and mention your order number. We'll reply back to you during working hours and do our best to locate your shipment. If it can't be found, we'll arrange a full refund for you once we confirm that it hasn’t been received. This procedure can take between 2-4 weeks.

6. What will the shipping company do if they can not contact me when my shipment arrives in their warehouse?

Most shipping companies will try to contact the client several times. However, if they fail to reach you, the item will be returned to us. We will try to contact you from our side for a maximum of 2-4 weeks after which the item will be destroyed. No refunds will be issued after that period. If we successfully reach you, you will be responsible to pay the shipping fees again.

 

Returns and Exchanges

 

Processing your Return

While we hope that you are delighted with your order, if you are not perfectly satisfied we will gladly offer you an exchange for the same item in a different size or colour if available. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. ABBELLIRE reserves the right to refuse an exchange on items we deem unfit for resale. This does not affect your statutory rights.

All online returns, whether products are sold at full or discounted prices, must be arranged through our Online Customer Care team. Items returned via a different method including those not pre-authorized by ABBELLIRE and those sent outside of our returns period may not be accepted.  

Customers outside Saudi Arabia are liable for any additional import duties, customs and local sales taxes and are responsible for organizing a refund of such charges where an item is returned to ABBELLIRE in accordance with our Terms and Conditions. Additional import duties charged to ABBELLIRE will be paid by the customer.

Return requests on full priced and/or sale items must be initiated within 3 working days of delivery. We aim to process your exchange/refund within 3 working days of receipt of your return.

All returns returned in accordance with our terms and conditions are entitled to a full product exchange (if available). Your exchange will exclude shipping costs and for RoW orders; customs duties and taxes (please refer to Delivery & Shipping section for more information on these charges).

You will need to include a copy of your invoice in order for ABBELLIRE to identify your order and arrange exchange/refund.

Our couriers will guarantee that the package arrives safely and on time. Therefore only returns sent using our elected couriers will be accepted. Goods returned by any other means such as standard post or other courier services are not advised as ABBELLIRE cannot be liable for any loss or damage to such deliveries. Please contact us for assistance.

Lingerie, undergarments and accessories are not subject to return or exchange unless damaged while in transit.

Incorrect/Faulty Goods

ABBELLIRE prides itself on outstanding quality and service. We have a dedicated team who regularly conducts quality checks of stock to verify the good condition of products. If you suspect that you have received a product with some kind of flaw or fault then please contact our Online Customer Care team as soon as possible quoting your order reference number, we will advise how to proceed with the return.

If you are returning goods to ABBELLIRE for repair or replacement then please ensure you have previously discussed this with a member of our staff to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.

Please note that goods are faulty if they are received damaged. We cannot be held liable for faults or flaws that develop after this time. ABBELLIRE has the right to distinguish between the two points mentioned.

Lost Packages

Please contact our Customer Service if you did not receive your package by the expected delivery date. We will issue a full refund or resend replacements FOC once the loss of the shipment is confirmed by us.

 

If you have any questions about these terms and conditions then please email us.

 

Online Customer Care

 

+966 (013) 8814440

cc@abbellire.me

Sunday - Thursday: 9 am - 5 pm GMT+3

 

General Enquiries

 

reception@abbellire.me

Sunday - Thursday: 9 am - 5 pm GMT+3

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