Returns & Exchanges

ABBELLIRE

Returns and Exchanges

 

Processing your Return

While we hope that you are delighted with your order, if you are not perfectly satisfied we will gladly offer you an exchange for the same item in a different size or colour if available. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. ABBELLIRE reserves the right to refuse an exchange on items we deem unfit for resale. This does not affect your statutory rights.

All online returns, whether products are sold at full or discounted prices, must be arranged through our Online Customer Care team. Items returned via a different method including those not pre-authorized by ABBELLIRE and those sent outside of our returns period may not be accepted.  

Customers outside Saudi Arabia are liable for any additional import duties, customs and local sales taxes and are responsible for organizing a refund of such charges where an item is returned to ABBELLIRE in accordance with our Terms and Conditions. Additional import duties charged to ABBELLIRE will be paid by the customer.

Return requests on full priced and/or sale items must be initiated within 3 working days of delivery. We aim to process your exchange/refund within 3 working days of receipt of your return.

All returns returned in accordance with our terms and conditions are entitled to a full product exchange (if available). Your exchange will exclude shipping costs and for RoW orders; customs duties and taxes (please refer to Delivery & Shipping section for more information on these charges).

You will need to include a copy of your invoice in order for ABBELLIRE to identify your order and arrange exchange/refund.

Our couriers will guarantee that the package arrives safely and on time. Therefore only returns sent using our elected couriers will be accepted. Goods returned by any other means such as standard post or other courier services are not advised as ABBELLIRE cannot be liable for any loss or damage to such deliveries. Please contact us for assistance.

Lingerie, undergarments and accessories are not subject to return or exchange unless damaged while in transit.

Incorrect/Faulty Goods

ABBELLIRE prides itself on outstanding quality and service. We have a dedicated team who regularly conducts quality checks of stock to verify the good condition of products. If you suspect that you have received a product with some kind of flaw or fault then please contact our Online Customer Care team as soon as possible quoting your order reference number, we will advise how to proceed with the return.

If you are returning goods to ABBELLIRE for repair or replacement then please ensure you have previously discussed this with a member of our staff to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.

Please note that goods are faulty if they are received damaged. We cannot be held liable for faults or flaws that develop after this time. ABBELLIRE has the right to distinguish between the two points mentioned.

Lost Packages

Please contact our Customer Service if you did not receive your package by the expected delivery date. We will issue a full refund or resend replacements FOC once the loss of the shipment is confirmed by us.

 

Online Customer Care

 

+966 (013) 8814440

cc@abbellire.me

Sunday - Thursday: 9 am - 5 pm GMT+3

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