Orders & Payments

ABBELLIRE

Orders & Payments

 

We currently accept PayPal, Online Transfers and Telex Transfers. Proof of payment for online and telex transfers can be sent to our Sales department. Please make sure you mention your order number in the subject line.

Acceptance of Your Order

The display of any item on our website and/or application is not an offer to sell and ABBELLIRE shall be under no obligation to supply the products ordered through these channels. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and payment has been received.

If any item(s) that you order is out of stock, subject to a delay, damaged or the price is higher than that shown on your order, we will try to contact you at the email address or phone number you provided when the order was placed. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority in written form or through the same registered email. The remaining amount, if any, will be credited to your account within 14 working days. ABBELLIRE will not obligated to refund any amounts after that period.

Cancellation Policy

1      Orders cancelled within 2 hours of payment confirmation are eligible for a full refund. Cancellation will commence after contacting our online customer care through email or by telephone

2      Orders cannot be canceled after being shipped.

Orders & Payments FAQs

1. I have credit balance from my previous order, but how can I use it in my new order?

Credits are held for 14 working days. Please make sure you supply us with your full details, including bank details, IBAN, full name & number in order to reimburse you in a timely fashion. Credit will not be used for future purchases. ABBELLIRE will not be held responsible for any transfer/refund charges incurred by the client’s bank. See point 2 below.

2. Why the amount you received is less than what I paid in Bank?

If the bank you deal with has no business relationship with ours, then apart from the regular transaction fee, a third party bank may make additional charges, the transaction will take longer and the actual amount we receive will be less than what you have paid. Orders will not be processed until full amount is received. Once 7 working days have passed without receiving the remaining amount the order will be cancelled and what we actually received will be reimbursed. Reimbursements procedures follow the same terms as credit. See point 1 above.

3. Can I make changes to my order?

You can make changes to your order before payment is made or within 2 hours after initiating payment. This will have to be done through contacting online customer care. Changing it during processing time may delay your order preparation.

4. How do I check my order status?

You can check the status of your order(s) in your account details, or by sending an email or calling our Online Customer Care number during business hours. Once the order is out for delivery, a tracking number will be sent to you by e-mail.

5. How long do you need to prepare my order?

In most cases. it takes a maximum of one working day to prepare your order and send it after payment has been received and confirmed.

 

Online Customer Care

 

+966 (013) 8814440

cc@abbellire.me

Sunday - Thursday: 9 am - 5 pm GMT+3

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