Delivery & Shipping

ABBELLIRE

Delivery & Shipping

 

Saudi Arabia

Approximately 2 Day Delivery FREE OF CHARGE

Payments received/confirmed before 12pm GMT+3 (Sunday-Wednesday) will insure a 2 working days delivery service. This timeline is approximate, but we aim to deliver your shipment even quicker. Orders received anytime after 12pm GMT+3 on Thursday will be sent out the following Sunday (excluding official holidays in Saudi Arabia).

GCC and Rest of The World (RoW)**

Approximately 2-14 Days Delivery SR 350*

Payments received/confirmed before 12pm GMT+3 (Sunday-Wednesday) will insure a 2-14 working days delivery service. This timeline is approximate, but we aim to deliver your shipment even quicker. Orders received anytime after 12pm GMT+3 on Thursday will be sent out the following Sunday (excluding official holidays in Saudi Arabia).

*Although we are, always, looking for faster, more reliable and fee saving methods of shipping, we reserve the right to change the figures and conditions without further notice. We do not profit from shipping, and any additional savings will be passed on to you.

**We currently ship all orders DDU (Delivery Duty Unpaid). Customs duties and taxes shall be invoiced once the item has cleared customs, either prior to or after delivery dependent on your location and you will be invoiced via the courier service. Some countries may require you to hire a broker. You, the customer, are liable for all charges. ABBELLIRE is not responsible for delays caused by customs, change in regulations, natural disasters, political unrest, etc in the destination country.

Customers in GCC and RoW locations who return their orders for a refund to ABBELLIRE are responsible for retrieving the charges for customs duties and taxes they paid. ABBELLIRE is unable to refund the customs fees.

Delivery & Shipping  FAQs

1. What shipping methods do you use?

We partner with several courier companies, such as TNT, Aramex, Zajil, DHL and UPS. ABBELLIRE reserves the right to chose any of these companies for a particular order. Our aim is for you to receive your order as soon as possible and in its intended condition.

2. Are there any additional fees involved in international shipping?

In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

3. How can I track my package?

A tracking number will be sent out to you once the item(s) has been shipped.

4. Do you ship to P.O. Boxes?

We, currently, do not ship to P.O. Box address due to the delicate nature of our items.

5. My order has not arrived yet, what should I do?

If your order has not arrived by the estimated delivery date, please follow the following steps:

    A  Check the tracking number in your confirmation email to view up to date information.

    B  Check if you have an attempted delivery card/e-mail/phone call from one of our couriers. Your shipment may be awaiting collection, or you may need to arrange redelivery by calling the courier.

If you still can't find/track your shipment, contact us at online customer care cc@ and mention your order number. We'll reply back to you during working hours and do our best to locate your shipment. If it can't be found, we'll arrange a full refund for you once we confirm that it hasn’t been received. This procedure can take between 2-4 weeks.

6. What will the shipping company do if they can not contact me when my shipment arrives in their warehouse?

Most shipping companies will try to contact the client several times. However, if they fail to reach you, the item will be returned to us. We will try to contact you from our side for a maximum of 2-4 weeks after which the item will be destroyed. No refunds will be issued after that period. If we successfully reach you, you will be responsible to pay the shipping fees again.

 

Online Customer Care

 

+966 (013) 8814440

cc@abbellire.me

Sunday - Thursday: 9 am - 5 pm GMT+3

 

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